FrictionMap Preview Privacy Policy

Effective November 10, 2026

Crawford Group Holdings, LLC publishes FrictionMap Preview, a Chrome extension for documenting user-reported obstacles during a browser task.

What is saved

After you start a session and explicitly include a tab, the extension saves event times, hostname page labels, sanitized HTTP or HTTPS URLs, navigation events, pause history, your annotations, and manually captured screenshots you choose to save after review. URLs omit credentials, query strings and fragments; paths may still contain sensitive information. The extension does not collect field values, keystrokes, clipboard contents or activity from excluded tabs.

Screenshots and local storage

Screenshots are captured only through your explicit action. They may contain visible sensitive information. Review, crop, apply opaque redaction, or discard a capture before saving. Saved screenshots contain flattened reviewed PNG pixels. Unreviewed captures are held temporarily in the current browser session until saved, discarded or the browser closes.

Workflow records and screenshots stay in your Chrome profile on your device. This preview has no account, analytics, advertising, cloud synchronization, payment processing or activation service. It does not send workflow records or screenshots to CGH or another server. It uses workflow information only for its visible recording, editing, backup and reporting features, consistent with Chrome Web Store Limited Use requirements.

Permissions

The tabs permission supports explicit inclusion controls and navigation metadata for included tabs. The activeTab permission supports the screenshot action in the tab where you invoke the extension. Storage saves local sessions and reviewed screenshots and holds pending captures temporarily.

Your controls

Pause or stop recording, exclude a tab, edit records, delete a saved screenshot, or delete a stopped session in the workspace. Records remain until deleted or the Chrome profile or extension is removed. Chrome and operating-system backups may retain copies outside the extension's control. Download a local backup to preserve records; restoring a backup replaces the current session collection after confirmation.

Backups and printed or PDF reports contain your data. Review and protect them before sharing. The extension cannot delete copies already saved or shared elsewhere.

Store, website and support

Google operates Chrome and the Chrome Web Store under its own policies. The CGH website privacy policy covers visits to this website. If you contact support@crawfordgroupholdings.com, we use what you send to respond. We update this policy when data practices change.

About the free preview · Availability and purchase information