Your records stay with you.

This policy applies to the ConditionLedger Android app, published by Crawford Group Holdings, LLC.

Local records and photos

The app stores case titles, addresses or references, event dates, checklist items, condition choices, notes, note history, comparison matches, and selected or captured photos in app-private storage on your device. Original photo files are preserved. They may contain camera metadata, including location, even though ConditionLedger does not request your location.

No developer-operated collection

The app has no account, advertising, analytics, automatic upload, or developer-operated cloud storage. It does not send your case records, photos, device identifiers or usage information to us. No internet permission is requested by the app.

Camera and photo selection

When you choose Take photo, Android opens a compatible camera app and grants temporary access to the output file. When you import photos, the Android photo picker or system-supported selection flow provides access to the files you select. External camera, file storage, sharing and viewer apps have their own privacy practices.

Exports, sharing and backups

PDF reports and full ZIP backups are generated only when requested. You select where to save or share them. They are unencrypted and may contain private addresses, interior photos, notes, original photo metadata and history. Keep them private and review recipients. We cannot retrieve or delete copies you send elsewhere.

ConditionLedger disables Android cloud backup and excludes its records from Android device transfer. Manufacturer transfer behavior may vary. Export a full backup before uninstalling, clearing app data or changing phones. PDF reports do not contain everything needed to restore the app.

Retention and deletion

Records remain on your device until you delete them or remove app data. The app supports deleting photos, individual stage records, cases and all records after confirmation. Deletion does not remove copies you saved or shared outside the app. Android may retain temporary files until it cleans its cache. There is no developer-held case database to erase.

Purchases

Google Play handles the paid download, payment processing, purchase records and refunds under Google's policies. The app does not receive or store card details.

Support requests

If you email support, we receive your email address, message and any attachments you choose to send. We use them to respond and troubleshoot. Do not send private rental or customer records unless needed. Support correspondence may be retained to resolve issues and meet applicable obligations; contact us to request deletion where available.

Dates and authenticity

Device times, user-entered event dates and original photo metadata are not independently verified. Missing metadata or time zones are labeled. The app does not certify evidence, provide legal advice or guarantee any dispute outcome.

Children

ConditionLedger is a general-purpose utility intended for adults managing rentals, purchases and belongings. It is not directed to children.

Changes and contact

We will update this policy when the app's data practices change. Questions: support@crawfordgroupholdings.com.