Crawford Group Holdings, LLCConditionLedger

Support & recovery

Keep a record you can return to.

Need help?

Email support@crawfordgroupholdings.com with your app version, Android version and a description of the problem. Avoid including private photos or addresses unless needed.

Create a case

Choose New case, enter a title and event date, and select a template. Use the address/reference field for a property unit, rental reference, delivery number or other context. Create a separate case for each tenancy or event.

Document and compare

Open a checklist item, choose a condition, add notes and tap Save note & condition. Add an overview and close-up photos. Switch between initial and follow-up stages to preserve both records. In Compare, select an item, choose a photo from each stage and save the match.

Save a complete backup

  1. Open Settings → Backup & restore → Export complete backup.
  2. Save the ZIP file somewhere private that you can access after changing phones.
  3. Make another backup after important changes.

Restore safely

Back up current records first. Select Restore backup, choose a ConditionLedger ZIP, and review its case names and photo count. Confirm replacement only when ready. Restore replaces the current case list; it does not merge cases. Invalid backups are rejected before replacement. Backups must fit supported limits.

PDF reports

Select a case and open Reports. Choose initial, follow-up or comparison, generate a PDF, then preview, save or share. Preview requires a compatible PDF viewer. A PDF is a readable report, not a full app backup.

Supported limits

Android 8.0 or later. Up to 200 cases, 100 sections per case, 100 checklist items per section and 5,000 photos across the app. Maximum 50 MB per photo, 16 MB of record text and 512 MB of combined records and photos. Device storage must also be available. Large exports can take longer.

If something goes wrong

If a save or export fails, keep the app open, check available storage and try again. If saved records cannot be opened, the app preserves them and offers backup recovery. Do not clear app storage or uninstall while trying to recover records.

Important limitations

ConditionLedger organizes observations. It does not determine responsibility, verify device clocks, certify authenticity or guarantee deposit recovery or dispute outcomes. Document only what you can observe safely and lawfully.